Money-Back Guarantee

Our primary concern is to offer you excellent customer service. We are so confident that our Emma nail drill is the best product in the market that we provide to you 30 days money-back guarantee without any hidden terms and conditions. 

 

You can claim your money back in the unlikely event that the product doesn't comply with all the features and benefits that we list on our website.

 

** When you buy from us we believe that our product will attend some needs that you have in your life. So we do not offer money-back for change of mind, because we are incredibly concerned about delivering a brand new product for all of our customers.

 

To claim our Money-Back Guarantee:

 

  1. If you claim that the product doesn't comply with all the features and benefits that we list on our website, sent an email requesting the money back, we will send you a number code.
  2. You send us 6 photos and a video at hello@emmanail.com with your order number and the number code, and we will review your application.
  3. All 30-day Money-Back Guarantee applications MUST be submitted within 30 days of receiving your Emma.
  4. ALL images MUST have valid time, date stamps and number code that we'll send to you once you claim your money back.
  5. The product can't have any use marks, and you'll have to send all the accessories with the nail drill. 
  6. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
  7. If approved, we will refund you the purchase price (at the time of order), once Emma nail drill has been returned to our warehouse*.

 

We reserve our right to reject a refund if we are not satisfied (acting reasonably) with the supporting evidence you provide to us.

Postage costs and the process of sending the Emma nail drill back to us (once approved by our Results team) is the full responsibility of the claimant. The product has to be returned with its box and packed with a mailing box or bag.  

We advise returning the Emma nail drill via trackable mail. We cannot guarantee that all return items will reach us unless tracked.

*We ask all customers to allow up to 2 business days for the return to be processed, once it has arrived at our warehouse*